FAQ
LEASING QUESTIONS
DO I NEED AN APPOINTMENT? DO YOU TAKE WALK-INS?
No appointment is necessary to tour our community; however, it is always appreciated if you call ahead to make sure we are available to provide adequate time for you to tour and ask questions. Please arrive no later than one half hour prior to closing if you would like to tour the property. Everyone over 18 must have a valid photo ID to tour the community.
WHY DO YOUR PRICES HAVE RANGES?
Our apartment homes are priced individually based on the amenities, locations and features.
WHAT IS THE APPLICATION FEE AND IS IT REFUNDABLE?
Application fees are $50.00 per person ages 18 and older occupying the apartment. You may pay this fee online by credit card. All application fees are nonrefundable. $50 admin fee will be applied at time of application.
HOW DO I APPLY?
All applications are submitted online through the website. You can access the application by selecting "apply now" on the home screen; or you can visit the floor plans, choose which one works best for you, and then click apply. You can view our available units here.
WHICH UTILITIES DO I PAY?
Residents are responsible for their water, sewer and gas usage. This will be billed in addition to your rent each month.
WHAT IS INCLUDED IN THE UTILITY FEE AND HOW MUCH IS IT PER MONTH?
The utility fee includes your cable, high speed internet, pest control and waste disposal. The utility fee is $40 per month for a one bedroom and $50 per month on all other floorplans.
WHAT IS THE SECURITY DEPOSIT?
Security deposits for our apartments start out at $300 for a standard approved application. The security deposit can range up to one month's rent- based off of credit, background, rental and employment history screening.
WHEN IS MY RENT PAYMENT DUE? WHAT DAY OF THE MONTH AM I LIABLE FOR A LATE CHARGE?
Rent is always due on the first. A 10% late fee will be applied on the 4th of every month.
WHAT IS YOUR INCOME REQUIREMENT?
We require that the household income is 3 times the monthly rental amount. This income must be verified.
HOW CAN I PAY MY RENT?
You can pay rent by setting up your online account on our website. This allows you to use a bank account (no fee) or credit card (with fee) to make payments. WIPS payments can be made at several locations nationwide.
WHAT KIND OF PETS DO YOU ALLOW? HOW MANY PETS MAY I HAVE?
This property allows for up to 2 pets in each home; cats or dogs. We require a nonrefundable fee of $250 for up to 2 pets. Monthly pet rent is $30 for 1 pet and $60 for 2 pets. We do require updated vaccination records prior to move in. No breed restrictions, but breed restrictions may apply. Please contact the office for further information.
DO YOU REQUIRE RENTERS INSURANCE? CAN I USE MY OWN INSURANCE COMPANY?
Yes, we require that all residents have renters insurance. You can sign up for Renters Insurance through EPremium by clicking HERE. If you would rather use your own provider you can upload a copy of that policy by clicking HERE. If at any time your coverage lapses and you don't turn in a renewal certificate prior to it expiring, a forced-place policy will be activated on your account and billed at $25 monthly.
RESIDENT QUESTIONS
IF I GET A JOB TRANSFER, CAN I BREAK THE LEASE?
Yes, if the lease buy-out fee has been paid. A 60-day notice is required before vacating your apartment, and the lease buy-out fee is equal to two months rent. Please make sure that you reference your signed lease agreement and confirm policies with your Property Manager as there could be unique circumstances.
IF I AM PART OF THE MILITARY AND RECEIVE DEPLOYMENT OR REASSIGNMENT ORDERS, CAN I BREAK THE LEASE?
Yes, service members can break their lease without penalty in certain circumstances through the Servicemembers Civil Relief Act (SCRA). Please contact the property manager as soon as possible in this situation. You will need to provide written notice and a copy of your military orders.
HOW CAN I REFER A FRIEND?
If you love our apartments and want to refer a friend, please let our office know! We offer resident referral programs throughout the year and would love for your friends and family to join our community.
THERE IS A PERSON WHO MIGHT BE STAYING WITH ME FOR A WHILE, IS THAT PERMITTED BY THE LEASE?
Yes, if someone is temporarily staying with you, please let the office know so we can accommodate for parking. If someone is permanently moving in, or staying longer than 7 days, they will need to fill out an application to be added to your lease agreement.
I WILL BE MOVING OUT. WHAT DO I NEED TO DO?
We require a 60-day written notice, which you are responsible for, prior to move-out. If you need to move-out at the end of your lease term, please remember to come in 60 days prior to the lease expiring to provide your written notice.
DO YOU HAVE CABLE/INTERNET SERVICES?
Yes, cable & high-speed internet is included in the utility fee mentioned at the top.
I AM LOCKED OUT OF MY APARTMENT/GARAGE. WHAT DO I DO?
If you are locked out during business hours; come to the office to be let back into your home. If locked out after hours, please contact your local locksmith (copies of new keys will need to be provided to the office). Maintenance is not authorized to respond for lockouts.
I HAVE LOST MY APARTMENT AND/OR MAILBOX KEYS. WHAT DO I DO?
If you have lost your keys, you may have new keys made during business hours for a small fee. Lock replacements can be made at the office with a fee. Mailboxes require assistance from post office.